Refunds and cancellations
You pay for each delivery when you order it, so most of what follows is about money coming back rather than a bill going out. Refunds are always returned to whatever paid for the order, and arrive within 5 to 10 working days.
Changing an order before the cutoff
Next week's cart stays open until Thursday 9pm. Until then you can add anything you like, in any quantity. If you have already paid, whatever you add afterwards is charged as a top-up against the same delivery rather than as a separate order.
Anything you added but did not pay for comes off automatically when the cart closes. It is never charged and never sent, and you do not have to do anything about it.
What you cannot do yourself is take something back off an order you have already paid for. Message us before the cutoff and we will remove it and refund that part.
If you do not want a delivery at all
Do nothing. A cart that has not been paid for by Thursday 9pm is simply not delivered, and nothing is charged for it. There is no fee for skipping a week, no notice to give and no minimum number of orders.
If we cannot send something on the day
Because you pay before the van goes out, a short delivery leaves us owing you money rather than billing you less. When we close off the delivery we adjust the line to what was actually handed over, and the difference is refunded to you automatically. You do not need to ask, and you do not need to notice.
If something arrives and is not right — a broken seal, a short weight, anything you would not have accepted at the door — tell us and we will refund it in full. We would rather hear about it than have you decide we are not worth the trouble.
How long a refund takes
We raise it the same day
A shortfall refund is raised when we close off the delivery, which is the day the van runs. A refund you have asked for is raised as soon as we have agreed it with you.
It reaches you in 5 to 10 working days
Once raised, the money is out of our hands and with your bank. This is the window our payment provider gives for a standard refund; it is usually faster.
It goes back the way it came
Always to the card, UPI app or account that paid for the order. We do not refund to a different account, and we do not hold your money as credit or a store balance.
We answer within 48 hours
If you write to us about a refund you will hear back from a person inside two days, and usually the same day.
The joining fee
The ₹500 joining fee is not refundable. It is a one-time fee paid once when you join, not a deposit, so it is not held on your behalf and not returned if you stop ordering. It buys your place on the route; everything after it is paid per delivery.
Stopping altogether
There is nothing to cancel. Stop ordering and nothing further is charged — there is no recurring payment, no plan fee and no notice period. If you would also like the personal information we hold about you erased, you can do that yourself from your account page.
Asking us about a refund
WhatsApp is fastest, and it is the three of us answering rather than a support desk.